Every piece of the collections workflow — agent operations, customer data, industry playbooks, and multi-tenant management — unified and ready to deploy.
The agent's command center. Every call, SMS, and callback — prioritized and served in a single workspace. No switching tabs. No guessing who to call next.
Risk-scored accounts served in order. Agents always work the highest-value cases first, automatically.
Launch calls and SMS from the queue row. No copy-pasting numbers. Channel choice recorded on every attempt.
Structured outcomes after every interaction. Promise-to-pay, disputed, no-contact, escalate — pre-configured per industry template.
Set callbacks that resurface in the queue at the right time. Never lose a promised-to-pay follow-up again.
Agents see their own daily stats — calls made, connect rate, recovered amount. Supervisors see everyone's.
Jean-Baptiste, M.
Hainet — Mobile
Antoine, S.
Hainet — Fiber
Morales, C.
Hainet — Mobile
24
Calls
87%
Connect
$12.4K
Recovered
3
PTP
Jean-Baptiste, Marc André
Acct #HTN-204571
Current Balance
$2,840.00
Days Past Due
92 DPD
Service Status
Suspended
Risk Score
87 / 100
Payment History
Contact Timeline
Every account, in one view. Payment history, services, risk score, and contact timeline — so agents always know the full picture before making the first call.
Search by name, account number, or phone. Results in under a second across the full customer base.
Month-by-month payment record. See patterns: consistent payers who slipped, or chronic non-payers who need escalation.
Active, suspended, or pending disconnect — real-time. Risk scores (0–100) inform queue priority automatically.
Every call, SMS, and disposition logged chronologically. Agents see what was promised and when before picking up the phone.
One-click industry playbooks. Instead of configuring queues, cadences, and KPI targets from scratch, install a proven template and go live in 2 minutes.
Telecom, banking, healthcare, utilities, SaaS. Each with pre-built queues, cadence schedules, KPI targets, and disposition codes.
Merge (add to existing), Replace (swap fully), or Overlay (patch on top). Safe to install on live tenants.
Templates are versioned. Roll back to a previous install if needed — nothing is permanent.
Telecom Collections
30/60/90 DPD · Port-out risk · 4 queues
Banking & Credit
FDCPA dunning · Settlement · 4 buckets
Healthcare Revenue
HIPAA-safe · Post-discharge · 3 queues
Hainet Corp
Telecom · 3 agents · 12,400 accounts
Regional Bank
Banking · 5 agents · 8,200 accounts
Utility Plus
Utilities · Onboarding · 0 agents
RBAC Roles — Hainet Corp
The reseller's control panel. Create client tenants, manage their users, install templates, and scope permissions — all without touching the client's workspace.
Create and manage any number of client tenants. Each is fully isolated — one client can't see another's data.
Role-based access: Admin, Supervisor, Agent, Read-only. Invite users by email. Resellers can't exceed their own scope.
Resellers present M360 under their own brand. Clients see your logo, not MineCore's.
A 30-minute demo covers all four modules. We'll show your team exactly how M360 fits your workflow.
Book your demo