Healthcare

Patient billing collections
that stay HIPAA-safe

Consent gating, post-discharge follow-up, and readmission risk queues — M360 handles the compliance complexity so your team can focus on patient relationships.

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Healthcare Queue — Post-discharge follow-up · Consent gated
Williams, T.Consent: Yes
45 DPD · $1,200 · Outpatient · Phone + SMS
Garcia, M.Phone only
60 DPD · $3,800 · Inpatient · Readmit risk
Johnson, K.No consent
30 DPD · $680 · Mail only — no phone/SMS
76%
Consent rate
22%
PTP rate
0
HIPAA issues

The healthcare challenge

  • HIPAA requires consent before any electronic outreach — agents must check before calling or texting
  • PHI (Protected Health Info) cannot appear in SMS message bodies
  • Post-discharge window is short — patients disengage quickly after leaving the facility
  • Readmission risk patients need sensitive handling — collections timing must be appropriate

How M360 solves it

  • Consent gating per channel — phone, SMS, and email locked until consent is recorded
  • HIPAA-safe SMS templates — no PHI in message body, only generic payment references
  • Post-discharge cadence starts day 14 — respects recovery window, then escalates
  • Readmission risk flag — tagged accounts routed to senior agents for sensitive handling

Healthcare KPI targets

75%+
Consent rate
Before first contact
20%+
PTP rate
On consented accounts
14 days
First contact
Post-discharge window
0
HIPAA violations
Consent enforced in platform

Healthcare Template — What's included

Template Library →
3 Queue sets
  • Post-discharge (day 14)
  • 60+ DPD — Escalation
  • Readmission risk — Sensitive
4 Cadences
  • Post-discharge follow-up
  • Consent-gated phone/SMS
  • Mail-only (no consent)
  • Payment plan offer
Key dispositions
  • PTP — Full / Payment plan
  • Paid — Insurance covered
  • Consent obtained
  • Readmit risk — Escalate

See the Healthcare template live

We'll walk through consent gating, HIPAA-safe SMS, and the post-discharge cadence — tailored to your facility type.

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